Privacy Policy
Our priority at Pikolo Bots is to ensure that your personal information is secure and your privacy is protected. To achieve this, we have developed a Privacy Policy that outlines how we collect your personal information when you utilize our Services, including visiting our website, using our chatbot services, creating an account, or contacting us in any way. The Policy also explains how we use, maintain, protect, and disclose your personal information.
Information Collection and Use
Information You Provide to Us
The only personal information we collect is information you voluntarily share with us or that we obtain from public sources for the purpose of providing the Services you request from us. This information may include:
- Information automatically collected from whatever messaging platform you use when you access our chatbot Services. For instance, if you access our chatbot Services via Facebook Messenger, we will collect certain information from your public Facebook profile to facilitate our Services to you. This information may include an anonymized, unique Facebook identifier (an alias programmatically generated by Facebook) and your name, gender and location (country and city).
- Information you provide while using our chatbot Services. Depending on the specific chatbot, this information may include, solely at your option and only as applicable to your specific use of our Services, one or more of the following types of information: your email address, date of birth, location, account or reservation number (as applicable), and other information relevant to your chatbot inquiry. We collect only such personal information during a chatbot session as is reasonably necessary to provide the assistance you are requesting via the chatbot Services, including product inquiries and transactions.
- Information you provide when you request a demonstration of our chatbot Services. Such information may include your name, job title, company, phone number and email address.
- Information you provide if you choose to receive marketing communications from us, including your name, email address, physical address and phone number.
- Records and copies of your correspondence, including email address, if you contact us.
- Details of any other transactions you carry out through our Services.
We will only use your personal information (i) for the purpose you provided it, such as to present the Services and its content to you, (ii) to notify you about Pikolo Bots events, products or services, if you have opted in to receive such communications from us, and (iii) for the purpose of aggregated statistical analysis regarding how you and others use our Services, in order to improve our Services. For any other use, we will first obtain your explicit consent. All personal information collected during a chatbot session is retained by Pikolo Bots only for the duration of your chatbot session and is deleted from our files and servers when the chatbot session is closed. We may retain data collected during a chatbot session that has been anonymized (so that it doesn’t identify you or any other individual) indefinitely and use such data for analytical and other purposes.
Information We Collect Through Automatic Data Collection Technologies
As you use our Services, we may use automatic data collection technologies, such as Google Analytics, to collect certain information about your equipment, browsing actions and usage patterns. The information we collect automatically is statistical data and does not include personally identifiable information. We use this information solely for internal purposes, such as to improve our website. For our website only, the technologies we use for automatic data collection include cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.
Usage Details
When you access and use our chatbot Services, we may automatically collect certain details of such access and use, including traffic data, logs, and other communication data and